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Think back to a product you recently purchased that was either defective, broken, did not live up to its standards, or you were just plain unhappy with it. When brought to the attention of the company, how did they respond? Did they respond? Did they respond but make you jump through hoops?…

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Whether you’re an experienced estimator, a new recruit, or you’ve been a painter all your life that just knows what it takes to paint a structure, we all make estimating mistakes. It’s rare when we get to celebrate the perfect job. My sales team always looks at me funny when I celebrate…

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Benjamin Blanchard and Thadius Hawkins were students at Louisiana State University when they met while working at an apartment complex in 2003. Blanchard was a leasing agent, and Hawkins served as maintenance supervisor, managing the subcontractors for the property. After a busy summer, the two began talking about the lucrative student housing…

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The recently published 2017 Houzz & Home survey offers overall good news for pros, and some very specific information that could be key to winning new work. According to Nino Sitchinava, principal economist at Houzz.com, “Over half of 100,000 homeowners surveyed by Houzz planned to continue or start renovations in 2017, and…

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If you are like most painting business owners, you put immense effort into your business. You serve customers well and you take care of your workers. But you, like many others, forget to serve the most important person in your business: You. Think about when you started your business. You probably started…

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