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The key to earning favorable online reviews is simple: exceed your customer’s expectations. But sometimes that can feel close to impossible, especially if a customer hasn’t fully shaped their expectations when they hired you. Regardless, at Angie’s List, we still feel exceeding any and all expectations should be your goal. Why? Because…

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University of Michigan researchers have developed a test that makes it easy to detect if a paint chip contains more than the regulated 5,000 parts-per-million (ppm) of lead. Still in the prototype stage, the test relies on a new molecular gel recipe to detect the presence of lead in paint samples. Gesine…

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Whether it’s soft and creamy or edgy and bold, there are hundreds of paint colors that reflect a customer’s personality. However, assisting homeowners with color selection can sometimes prove to be time-consuming and challenging. That’s why more pros are hiring professional color consultants to guide the overall color process and ensure customers…

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In an effort to make it easier for home improvement pros to connect with customers, Porch.com expanded features for both national and regional service providers, as well as local pros. With its new ‘Enterprise Direct Connect,’ larger companies can integrate into Porch’s project marketplace and have requests flow directly into their CRM…

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As a premium coatings manufacturer, it’s easy to talk about the importance of using a superior-quality paint. However, John Lahey, lll has a less self-serving reason: customer satisfaction. Lahey, president of Fine Paints of Europe, a nationally distributed New England-based paint manufacturer, understands that many customers want to get the best deal…

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Throughout the year, we hear experts tout the latest information on color trends. What’s hot now, next year, and in the foreseeable future can change very quickly. Laurie Pressman, VP of Pantone Color Institute, is one of those who has plenty of colorful opinions. But she also spends time researching the drive…

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